The Unified Agency

A Manifesto for Project and Account Managers

The strategic manifesto for agency leaders ready to evolve beyond hustle-driven operations and build a structure that scales.

The Unified Agency Book Cover

Elevating How Small Agencies Thrive Do these challenges sound famliar?

Role confusion between AMs and PMs

Internal chaos passed off as culture

Clients get mixed signals

PMs burned out. AMs overextended.

Scaling a small agency isn't just about more clients; it's about building the internal structure to support growth—without losing clarity, efficiency, or your team’s sanity.

“Agencies don’t fail because the work is hard. They fail because the system is broken.”

12 Proclamations That Redefine How Agencies Run

This Is For You If…

Project Managers

You’re navigating the chaos of growth and need systems, not just checklists.

Account Managers

You’re juggling client needs and internal pressures as the agency scales.

Agency Owners & Operators

You need a clear framework to support growth, align delivery, and create a culture that can scale.

Scale Your Agency Intentionally. Not Through Improvisation.

Ready to Build a Unified Agency?

Evolve beyond hustle-driven operations. Get the playbook for how modern agencies scale with intention, not improvisation. This book offers a clear framework for separating roles, aligning delivery, and creating a culture that can scale.

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About the Author

John S. Kuefler is Sr. Director of Digital Experience and Partner at LimeLight Marketing, a nationally recognized ecommerce-focused agency. He’s led cross-functional teams across strategy, development, and client delivery—and helped build the systems that allow them to thrive together.

“We stopped looking for unicorns and started building systems. That’s when things changed.”